wisnet’s response to COVID-19

March 16, 2020

From our small but mighty team of Geeks & Creatives of wisnet, we want to thank all of our clients for trusting us with your website, branding, application, email, and more.

Like many other organizations around the world, we’re closely following WHO and CDC guidance & information, monitoring news/recommendations from our local Fond du Lac County Health department, and collectively taking action to help mitigate the spread of COVID-19.

Even with the uncertainty of COVID-19’s impact on our world, community, and team, we still anticipate delivering the same service you’ve come to expect from our geeks & creatives. All wisnet’s services are fully operational. With wisnet’s foundation and workflow deeply steeped in digital tools, our team is well positioned to work remotely as needed moving forward and has, on many occasions, in the past as well.

Our network and infrastructure partners have shared similar continuity statements with us. We feel very confident we are able to continue the service and support in those areas as well.

The wisnet offices are open and functional, but closed to public visitors as a precautionary measure to help prevent the spread of COVID-19 until further notice. We have and are taking extra steps internally to help ensure that we have a clean and healthy environment. Our primary concern is, of course, to enhance our efforts to keep our employees and customers safe.

  • Remote Work: All customer support will continue to happen with team members who are in the office. If any team member is required to work from home remotely, they will still have access to the exact same toolset for monitoring incoming calls and support tickets, moving projects and development forward, checking in code, updating design documents, and more. All functions of our team can happen at our office or in our homes with no additional workflow changes.

  • Hygiene: We’ve discussed with our team the importance of regularly washing hands and using hand sanitizer when soap and water aren’t available. We’re also taking extra steps to clean & disinfect high-traffic areas & surfaces. 

  • In-office Restrictions: We’ve made our office off-limits to anyone experiencing flu-like symptoms or  fever – or have visited a COVID-19 hotspot within the past 14 days. We’ve also shifted any in-person meetings to be held remotely via video conferencing and will only schedule video/teleconference meetings in the immediate future.
  • Travel Restrictions: We’re advising all of our team members to refrain from attending gatherings of 50 or more people.

As this unfortunate situation evolves, we will continue to monitor and make changes as necessary. If you have any questions regarding your services or partnership with wisnet, by all means, let us know. You can call 920-322-9522 or email us at customercare@wisnet.com and we’ll get back to you as soon as we can.

Throughout all of this, we’d also like to encourage you to support small, local businesses as you are able.

Gift card purchases. Drive-thru services. Online purchases and/or any other remote offerings. The impact on our community is inevitable, but shopping small and local can really make a difference!

Be kind. Be careful. Stay healthy.

We are here to support you & your business however we can.